The Central Evaluation Device


Nigel Slack Stuart Compartments Robert Johnston

Financial Instances Prentice Hall is a great imprint of PEARSON

• London • New York • Bosl


Guide to 'operations in practice', examples, brief cases an incident studies Making the most of this book and MyOMLab Preface To the Instructor To the Student Ten steps to getting a better grade in operations management About the authors Acknowledgements Problems and applications Picked further examining Useful websites 58 59 59

xi xiv xviii


xxi xxii xxiii xxiv

Phase 3 Businesses strategy

Advantages What is approach and what is operations strategy? The 'top-down' and 'bottom-up' perspectives The market requirements and operations methods perspectives The operations approach Summary answers to essential questions Case study: Long Shape Gliding Club Problems and applications Picked further browsing Useful internet sites

60 70 62 sixty five 68 75 79 80 81 82 82

Part One INTRO Chapter one particular Operations supervision

Introduction What is operations administration? Operations managing is important in all of the types of organization The input-transformation-output process The process hierarchy Operations procedures have different attributes The activities of operations supervision Summary answers to crucial questions Example: Design home partnerships in Concept Design and style Services Concerns and applications Selected even more reading Beneficial web sites


2 a couple of 4 six 11 12-15 19 3 25 twenty seven 30 31 31

Portion Two STYLE Chapter some Process design

Introduction What is process design and style? What results should method design possess? Process types - the volume-variety effect on process style Detailed procedure design Brief summary answers to key questions Case study: The Central Evaluation Unit Complications and applications Selected further reading Beneficial web sites

eighty five

86 86 87 88 91 96 108 109 110 111 111

Phase 2 Operations performance

Introduction Operations functionality is vital for just about any organization The quality objective The velocity objective The dependability objective The flexibility objective The cost goal Trade-offs between performance objectives Summary answers to essential questions Example: Operations targets at the Penang Mutiara

32 32 34 40 forty two 44 46 48 54 56 57

Chapter your five The design of products

Introduction Exactly why is good style so important? Some great benefits of interactive design and style Summary answers to key questions Case study: Chatsworth -- the adventure playground decision Concerns and applications Selected additional reading Beneficial web sites

112 112 114 129 134 135 136 137 137


Part 6 Supply network design and style

Introduction The provision network point of view Configuring the provision network The positioning of capability Long-term ability management Summary answers to key questions " Case study: Disneyland Hotel Paris (abridged) Problems and applications • Selected even more reading Useful web sites


138 140 142 146 155 161 162 166 167 167

Organization style Job style Summary answers to essential questions Case study: Service Adhesives tries again Problems and applications Picked further studying Useful websites

238 241 255 256 257 258 258

Dietary supplement to Part 9 Operate study

Launch Method analyze in work design Work measurement in job design

259 259 259 262

Supplement to Chapter 6th Forecasting

Launch Forecasting - knowing the options In essence forecasting is simple Methods to forecasting Selected further browsing


168 168 169 170 176

Part Three PLANNING AND CONTROL Section 10 The size of planning and control Introduction What is planning and control? Supply and demand impact planning and control Planning and control activities Overview answers to key questions Case study: Surroundings traffic control - a world-class juggling act Concerns and applications Selected further reading Beneficial web sites



268 270 272 277 293 294 295 296 296

Chapter six Layout and flow

Launch What is structure? The basic structure...



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